Illuminus Focus Support
Email cameron.a.halliday98@gmail.com. We aim to reply within two business days.
Subscriptions
- Bought in the iPhone or iPad app: manage or cancel in Settings → your name → Subscriptions on the device, or in Illuminus Focus under Settings → Manage subscription. Apple handles refunds at reportaproblem.apple.com.
- Bought on the web: manage or cancel in Illuminus Focus under Settings → Manage subscription.
- Sync not showing after purchase: make sure you're signed in to the same Illuminus Focus account you used to subscribe, then choose Restore Purchases in the iOS app.
- "Belongs to a different Illuminus Focus account": the App Store subscription was bought while signed in to another Illuminus Focus account. Sign in to that account to use it.
- Charged twice (App Store and web): email us and we'll help you cancel one.
Your data
- Export a backup at any time in Settings.
- Delete your account in Settings → Delete account. See the Privacy Policy for what's deleted and what's kept.